Terms & Service

Welcome to Zalooq. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using the Zalooq website, creating an account, or placing an order, you agree to these Terms & Conditions and our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

2. Products & Availability

We strive to display accurate product descriptions, images, and prices. However, slight variations in color or design may occur due to screen settings or photography.

All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.

3. Pricing

All prices are listed in Pakistani Rupees (PKR).

Zalooq reserves the right to update prices, promotions, or discounts at any time without prior notice.

4. Orders

After placing an order, you will receive an order confirmation.

We reserve the right to cancel or refuse any order if:

• Product stock is unavailable.

• Incorrect pricing or product information is displayed.

• Fraudulent or suspicious activity is detected.

• Customer information is incomplete or inaccurate.

5. Payments

We accept the payment methods displayed during checkout, including Cash on Delivery (COD) where available.

Orders may be cancelled if payment verification cannot be completed.

6. Shipping & Delivery

Orders are processed and delivered according to our Shipping Policy. Delivery times are estimated and may vary due to courier operations, weather conditions, or public holidays.

7. Returns & Exchanges

Returns and exchanges are handled according to our Return & Exchange Policy. Please review that policy before requesting a return or exchange.

8. Intellectual Property

All content on the Zalooq website, including logos, product images, graphics, text, designs, and branding, is the property of Zalooq and may not be copied, reproduced, distributed, or used without prior written permission.

9. Customer Responsibilities

Customers agree to:

• Provide accurate personal and delivery information.

• Use the website only for lawful purposes.

• Not misuse, damage, or attempt unauthorized access to the website.

10. Limitation of Liability

Zalooq shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services, except where required by applicable law.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on this page with the updated effective date.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact the Zalooq Customer Support Team using the contact information provided on our website.

Thank you for choosing Zalooq. We appreciate your trust and are committed to providing a secure, reliable, and enjoyable online shopping experience across Pakistan.