Return & Exchange Policy

Return & Exchange Policy

At Zalooq, customer satisfaction is our highest priority. We are committed to delivering premium-quality women's clothing, jewelry, and footwear across Pakistan. If you receive a product that is damaged, defective, or incorrect, we are here to make the return and exchange process simple and transparent.

Eligibility for Return & Exchange

You may request a return or exchange if:

  • You received a damaged or defective product.
  • You received the wrong item or incorrect size.
  • The product is significantly different from what you ordered.

To qualify, the product must:

  • Be unused, unworn, and unwashed.
  • Have all original tags, labels, and packaging intact.
  • Be returned within 7 days of receiving your order.
  • Be accompanied by proof of purchase or order number.

Items Not Eligible for Return

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Jewelry
  • Sale or Clearance items
  • Discounted products
  • Gift Cards
  • Products damaged after delivery due to customer misuse

How to Request a Return

To start a return or exchange:

  1. Contact our Customer Support within 7 days of delivery.
  2. Share your Order Number along with clear photos or videos of the product.
  3. Our support team will review your request within 24–48 hours.
  4. Once approved, you will receive complete return instructions.

Refund Policy

Refunds are only issued when:

  • The ordered item is unavailable for replacement.
  • A return request is approved after inspection.
  • The returned product meets our eligibility criteria.

Approved refunds are processed through the original payment method where applicable. Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed method.

Exchange Policy

If your requested size or product is available in stock, we will arrange an exchange after receiving and inspecting the returned item.

If the requested replacement is unavailable, you may choose another product of equal value or receive a refund (subject to approval).

Shipping Charges

  • If the error is on Zalooq's side (wrong, damaged, or defective product), return shipping costs will be covered by us.
  • If the return is requested for personal preference, size selection, or change of mind, the customer will be responsible for the shipping charges.

Quality Assurance

Every product is carefully inspected before dispatch to ensure you receive premium-quality fashion products. Our goal is to provide a secure, reliable, and enjoyable online shopping experience for every customer.

Need Assistance?

Our Customer Support Team is always ready to help with returns, exchanges, order issues, or product inquiries.

Thank you for choosing Zalooq. We appreciate your trust and look forward to serving you again.